The grievance management policy provides clear information and guidance on how the Department of Employment and Workplace Relations will manage grievances (unresolved conflicts) between PALM scheme workers and employers to ensure they are managed in a way that is fair, accessible, responsive, efficient, and integrated within the scheme’s core business.

In this policy, a grievance is defined as "a complaint, or a strong feeling that you have been treated unfairly".

If you are unsure how you can raise a grievance, please visit the How to raise an issue or grievance page.

Note: If you have any problems using the lodgement form on your mobile phone internet browser app, please save it to your device and open it using a PDF reader app such as Adobe Acrobat Reader.