This page contains helpful contact information for employers, workers, Pacific and Timor-Leste labour sending units and media.
For employers
If after reviewing the Pacific Australia Labour Mobility (PALM) scheme website information you want to find out more, please call (1800 51 51 31) or email (palm@dewr.gov.au). Please note the support service line and email inbox are monitored 8.30 am to 6.30 pm AEST.
Community Connections is a partnership between the Australian Government and the Salvation Army with the Pacific Islands Council of Queensland, the Pacific Islands Council of South Australia, the Uniting Church Australia Synod of Victoria and Tasmania and the NSW Council for Pacific Communities. This partnership provides support to PALM scheme employers and workers and works to creates better relationships between workers and their local communities.
Community Connections contact details
| Organisation | Title | First name | Surname | State/Territory | Phone number | Email address | Location |
|---|---|---|---|---|---|---|---|
| The Salvation Army | Mr | Gregory | Makutu | National and NT | 0451 021 919 | communityconnections@salvationarmy.org.au | Redfern, NSW |
| Pacific Islands Council of South Australia | Mr | Tukini | Tavui | SA and WA | 0412 638 228 | info@mypicsa.org | Adelaide, SA |
| Pacific Islands Council of Queensland | Mrs | Ema | Vueti | QLD | (07) 3345 7121 | info@picq.com.au | Brisbane, QLD |
NSW Council for Pacific Communities |
Mrs | Melaemie | Fruean | NSW and ACT | 0407 281 245 | info@nswcpc.org.au | Sydney, NSW |
| Uniting Church in Australia Synod of Victoria and Tasmania | Dr | Mark | Zirnsak | VIC and TAS | 0409 166 915 | mark.zirnsak@victas.uca.org.au | Melbourne, VIC |
For workers
If you have questions about your work conditions or pay, you can ask your employer. You can also ask them questions about your accommodation, your local community and adjusting to life in Australia.
If your employer cannot answer your questions, you can call (1800 51 51 31) or email (palm@dewr.gov.au). Please note the support service line and email inbox are monitored 8.30 am to 6.30 pm AEST - calls after hours should be for critical incidents only.
Country liaison officers (CLOs) and labour attachés are people appointed by Pacific and Timor-Leste governments to support workers in Australia. Not all countries have CLOs, but you can find all current CLO contact details in the table below.
The Fair Work Ombudsman (FWO) should be contacted if you have questions about employment conditions, pay rates or entitlements. The FWO can also be contacted if you have concerns about your pay or employment conditions in Australia. The FWO information line is (13 13 94), or call (13 14 50) if you need an interpreter.
CLO/labour attaché contact details
| Country | Title | First name | Surname | Preferred name | Phone number | Email address | Location | |
|---|---|---|---|---|---|---|---|---|
| Fiji | CLO | Mr | Sairusi | Tabualevu | Cyrus | 0401 036 476 | ctabualevu@gmail.com | Melbourne, VIC |
| Kiribati | CLO | Ms | Akineti | Moataake | Agnes | 0422 926 573 | akineti.moataake@employment.gov.ki | Brisbane, QLD |
| Nauru | CLO | Mr | Trent | Dabwido | Trent | 0417 611 730 | trent.dabwido@brisbane.gov.nr | Brisbane, QLD |
| Papua New Guinea | CLO | Lynette | Wessel | Lynette | 0417 879 829 | Brisbane, QLD | ||
| CLO | Mrs | Margaret | Devete | Margaret | 0438 944 124 | Margaret_Devete@treasury.gov.pg | Townsville, QLD | |
| Samoa | CLO | Aufa'i Mr | Fulisiailagitele | Saleuesile | Aufa'i | 0406 506 274 | fulisia.saleuesile@mcil.gov.ws | Liverpool, Sydney NSW, Samoa Consulate Office |
| CLO | Utaulu | Tusitala Junior | Sua | 0448 769 205 | tusitala.sua@mcil.gov.ws | Brisbane, QLD | ||
Solomon Islands |
CLO | Mr | Dean | Wickham | 0411 317 225 | deanwickham@pasifikihr.com | Mildura, VIC | |
| CLO | Mr | Leslie | Ruraimanu Fa'arodo | 0402 885 449 | lesliefaarodo@pasifikihr.com | Brisbane, QLD | ||
| Timor-Leste | CLO | Mr | Bernardino | da Costa Perreira | 0475166160 | tls.wwso@gmail.com | Darwin, NT | |
| Tonga | CLO | Rev | Viliami | Fetu’u Tupou | William | 0426778925 | William_tupou@hotmail.com | Brisbane, QLD |
| CLO | Rev | Sione Palu | Vaka | 0434 179 150 | spvaka@yahoo.co | Devonport, TAS Tonga | ||
| Vanuatu | CLO | Mr | Pita | Foliaki | 0484 089 577 | plokotui@vanuatu.gov.vu | Mildura, VIC | |
| Labour attaché |
Mr | Patrice | Kuautonga | 0433 415 159 | pkuautonga@vanuatu.gov.vu | Canberra, ACT | ||
For Pacific and Timor-Leste labour sending units
If you work for a participating country’s government labour sending unit and wish to know more about the PALM scheme please call (1800 51 51 31) or email (palm@dewr.gov.au).
Media
If you are a journalist and wish to know more about the PALM scheme, please email (media@dewr.gov.au) or (media@dfat.gov.au).