For employers
If after reviewing the Pacific Australia Labour Mobility (PALM) scheme website information you want to find out more about the Seasonal Worker Programme (SWP), please call the SWP information line (+61 2 6240 5234), 9 am-5 pm (AEDT), Monday to Friday, or get in touch by email (seasonalworker@dese.gov.au).
If you want to find out more about the Pacific Labour Scheme (PLS), please call the Pacific Labour Facility (PLF) on (+61 7 3557 7750) or email (enquiries@pacificlabourfacility.com.au).
For workers
Whether you are in Australia as part of the SWP or the PLS, you can get in touch with the PLF worker welfare team, SWP Pacific Labour Mobility Officers, or your country liaison officer or labour attaché, if available (see table below).
If you are a PLS worker please call the 24-hour hotline on (1800 51 51 31), or email (welfare@pacificlabourfacility.com.au).
If you are an SWP worker, please call the SWP information line on (+61 2 6240 5234), 9 am-5 pm (AEDT) Monday to Friday, or you can call the 24-hour hotline above after hours. Otherwise, please email (seasonalworker@dese.gov.au).
Country liaison officer/labour attaché contact details
Please note: There are currently no appointed country liaison officers for Fiji, Nauru, Papua New Guinea, Tuvalu and Vanuatu.
| Country | Title | First name | Surname | Preferred name | Phone number | Email address | Location |
|---|---|---|---|---|---|---|---|
| Kiribati | Ms | Akinete | Moataake | Agnes | 0422 926 573 | akineti.moataake@employment.gov.ki | Brisbane, QLD |
| Nauru | Mr | Trent | Dabwido | Trent | 0417 611 730 | trent.dabwido@brisbane.gov.nr | Brisbane, QLD |
| Samoa | Aufa'i Mr | Fulisiailagitele | Saleuesile | Aufa'i | 0406 506 274 | fulisia.saleuesile@mcil.gov.ws | Liverpool, Sydney NSW, Samoa Consulate Office |
| Solomon Islands | Ms | Bernadine | Parke Weaving | Goopy | 0478 666 029 | swpboostsupport@pasifikihr.com | Melbourne, Victoria |
| Timor-Leste (referred to as labour attaché) | Mr | Tomas | De Araújo Guterres | Tommy | 0459 337 125 | tls.labourattache@gmail.com | Darwin, NT |
| Ms | Cathy | Molnar | Cathy | 0480 208 270 | tls.program.coordinator@gmail.com | Darwin, NT (reports to Tommy) | |
| Tonga (2) | Rev | Sione | Vaka | Sione | 0434 179 150 | spvaka@yahoo.com | Devonport, Tasmania (Zone 1, NSW, TAS, VIC, ACT, SA) |
| Rev | Paula | Talakai | Paula | 0472 753 367 | paul.talakap@gmail.com | Bowen, QLD (Zone 2, QLD, NT, WA) |
The Fair Work Ombudsman (FWO) should be contacted if you have any questions about your employment conditions, pay rates or entitlements. The FWO can also be contacted if you have concerns about your pay or employment conditions in Australia. The FWO information line is (13 13 94).
For Pacific and Timor-Leste labour sending units
If you work for a participating country’s government labour sending unit and wish to know more about the PALM scheme please call (+61 7 3557 7750) or email (enquiries@pacificlabourfacility.com.au).
Media
If you are a journalist and wish to know more about the PALM scheme, please email (media@dfat.gov.au) for enquiries about the PLS, or (media@dese.gov.au) for inquiries about the SWP.