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This page contains helpful contact information for employers, workers, Pacific and Timor-Leste labour sending units and media.
For workers
If you have questions about your work conditions or pay, you can ask your employer. You can also ask them questions about your accommodation, your local community and adjusting to life in Australia.
If your employer cannot answer your questions, you can call (1800 51 51 31) or email (palm@dewr.gov.au). Please note the support service line and email inbox are monitored 8.30 am to 6.30 pm AEST - calls after hours should be for critical incidents only.
Country liaison officers (CLOs) and labour attachés are people appointed by Pacific and Timor-Leste governments to support workers in Australia. Not all countries have CLOs, but you can find all current CLO contact details in the table below.
The Fair Work Ombudsman (FWO) should be contacted if you have questions about employment conditions, pay rates or entitlements. The FWO can also be contacted if you have concerns about your pay or employment conditions in Australia. The FWO information line is (13 13 94), or call (13 14 50) if you need an interpreter.
CLO/labour attaché contact details
| Country | Title | First name | Surname | Preferred name | Phone number | Email address | Location | |
|---|---|---|---|---|---|---|---|---|
| Fiji | CLO | Mr | Sairusi | Tabualevu | Cyrus | 0401 036 476 | ctabualevu@gmail.com | Melbourne, VIC |
| CLO | Mr | Diwan | Shankar | 0402 845 658 | clodiwanshankar@gmail.com | Sydney, NSW | ||
| CLO | Mrs | Makereta | Rokoduru | Margie | 0477 419 048 | clowamargierokoduru@gmail.com | Perth, WA | |
| Kiribati | CLO | Mr | Kaibwa | Eritai | Kaibwa | 0417 794 985 | keritai@employment.gov.ki | Griffith, NSW |
| Nauru | CLO | Mr | Trent | Dabwido | Trent | 0417 611 730 | trent.dabwido@brisbane.gov.nr | Brisbane, QLD |
| Papua New Guinea | CLO | Mrs | Lynette | Wessel | Lynette | 0417 879 829 | lynette_wessel@treasury.gov.pg | Brisbane, QLD |
| CLO | Mrs | Margaret | Devete | Margaret | 0438 944 124 | margaret_devete@treasury.gov.pg | Darwin, NT | |
| Samoa | CLO | Mr | Fulisiailagitele | Saleuesile | Aufa'i | 0406 506 274 | fulisia.saleuesile@mfat.gov.ws | Sydney, NSW |
| CLO | Mr | Tusitala Junior | Sua | Utaulu | 0448 769 205 | tusitala.sua@mfat.gov.ws | Brisbane, QLD | |
| Solomon Islands | CLO | Mr | Leslie | Ruraimanu Fa'arodo | 0402 885 449 | lesliefaarodo@pasifikihr.com | Brisbane, QLD | |
| CLO | Ms | Vera | Cheffers | 0498 832 326 | veracheffers@pasifikihr.com | Melbourne, VIC | ||
| Timor-Leste | Labour attaché | Mr | Igino | Ferreira | 0473 360 779 | losmerto@gmail.com | ||
| CLO | Mr | Januario | Braz Mendonca | braztimor@gmail.com | ||||
| Tonga | CLO | Rev | Sione Palu | Vaka | 0434 179 150 | spvaka@yahoo.com | Devonport, TAS | |
| Tuvalu | CLO | Mrs | Lise | Kalavi | 0408 103 532 | tuvaluclo@gmail.com | Melbourne, VIC | |
| Vanuatu | CLO | Mr | Pita | Foliaki | 0484 089 577 | plokotui@vanuatu.gov.vu | Mildura, VIC | |
| Labour attaché | Mr | Patrice | Kuautonga | 0433 415 159 | pkuautonga@vanuatu.gov.vu | Canberra, ACT |
For employers
If after reviewing the Pacific Australia Labour Mobility (PALM) scheme website information you want to find out more, please call (1800 51 51 31) or email (palm@dewr.gov.au). Please note the support service line and email inbox are monitored 8:30 am to 6:30 pm AEST.
Community Connections contact details
For more information on the Community Connections program, please click here.
| Organisation | Title | First name | Surname | State/Territory | Phone number | Email address | Location |
|---|---|---|---|---|---|---|---|
| The Salvation Army | Mr | Gregory | Makutu | National, NT, SA and WA | 0418 725 631 | communityconnections@salvationarmy.org.au | Redfern, NSW |
| Pacific Islands Council of Queensland | Mrs | Ema | Vueti | QLD | (07) 3345 7121 | info@picq.com.au | Brisbane, QLD |
NSW Council for Pacific Communities | Mrs | Melaemie | Fruean | NSW and ACT | 0407 281 245 | info@nswcpc.org.au | Sydney, NSW |
| Uniting Church in Australia Synod of Victoria and Tasmania | Dr | Mark | Zirnsak | VIC and TAS | 0409 166 915 | mark.zirnsak@victas.uca.org.au | Melbourne, VIC |
Union contacts
| Organisation | Position | Contact name | |
|---|---|---|---|
| Australasian Meat Industry Employees Union | Secretary, QLD branch | Matt Journeux | matt@amieuqld.asn.au |
| Australian Workers' Union | National Organiser | Jonathan Cook | |
| United Workers Union | PALM scheme co-ordinator | George Robertson | george.robertson@unitedworkers.org.au |
Care sector unions
| Organisation | |
|---|---|
| United Workers Union | ffion.evans@unitedworkers.org.au |
| Health Services Union | hsu@hsu.net.au |
| Australian Nursing and Midwifery Federation | industrial@anmf.org.au |
| Australian Services Union | info@asuvictas.com.au |
| Australian Workers’ Union QLD |
Residential care unions in each state and territory
| State/Territory | Organisation |
|---|---|
| Australian Capital Territory | Health Services Union |
| Australian Nursing and Midwifery Federation | |
| New South Wales | Health Services Union |
| Australian Nursing and Midwifery Federation | |
Northern Territory | United Workers Union |
Australian Nursing and Midwifery Federation | |
| Queensland | United Workers Union |
| Australian Nursing and Midwifery Federation | |
| Health Services Union | |
| Australian Workers’ Union QLD | |
| South Australia | United Workers Union |
| Australian Nursing and Midwifery Federation | |
| Tasmania | Health Services Union |
| Australian Nursing and Midwifery Federation | |
| Victoria | Health Services Union |
| Australian Nursing and Midwifery Federation | |
| Western Australia | United Workers Union |
| Australian Nursing and Midwifery Federation |
For Pacific and Timor-Leste labour sending units
If you work for a participating country’s government labour sending unit and wish to know more about the PALM scheme please call (1800 51 51 31) or email (palm@dewr.gov.au).
Media
If you are a journalist and wish to know more about the PALM scheme, please email (media@dewr.gov.au) or (media@dfat.gov.au).