For employers
If after reviewing the Pacific Australia Labour Mobility (PALM) scheme website information you want to find out more, please call the Pacific Labour Facility (PLF) on (+61 7 3557 7750) or email (enquiries@pacificlabourfacility.com.au).
For workers
If you have questions about your work conditions or pay, you can ask your employer. You can also ask them questions about your accommodation, your local community and adjusting to life in Australia. If they don't know the answer, they can tell you who to talk to.
For seasonal workers only, your employer must also invite unions to brief you when you first arrive. This requirement will cover all PALM scheme workers when the new PALM scheme deed and guidelines are introduced in mid-2022.
Country liaison officers (CLOs) and labour attachés are people appointed by Pacific and Timor-Leste governments to support workers in Australia. Not all countries have CLOs, but you can find all current CLO contact details in the table below.
Community Connections is a partnership between the Department of Foreign Affairs and Trade (DFAT) and the Salvation Army that provides support to PALM scheme workers and creates better relationships and improved understanding between workers and their local communities. The Salvation Army can be contacted for more information at (communityconnections@salvationarmy.org.au).
If you are a seasonal worker, call the SWP information line on (+61 2 6240 5234), 9 am-5 pm (AEDT) Monday to Friday, or you can call the support service line below after hours for critical incidents. Otherwise, please email (seasonalworker@dese.gov.au).
If you are a longer-term worker, call the support service line on (1800 51 51 31), or email (support@pacificlabourfacility.com.au). Please note the support email inbox is only monitored during business hours, and calls to the support service line after hours should be for critical incidents only.
The Fair Work Ombudsman (FWO) should be contacted if you have questions about employment conditions, pay rates or entitlements. The FWO can also be contacted if you have concerns about your pay or employment conditions in Australia. The FWO information line is (13 13 94), or call (13 14 50) if you need an interpreter.
CLO/labour attaché contact details
Please note: There are currently no appointed country liaison officers for Fiji, Papua New Guinea, Tuvalu and Vanuatu.
| Country | Title | First name | Surname | Preferred name | Phone number | Email address | Location |
|---|---|---|---|---|---|---|---|
| Kiribati | Ms | Akineti | Moataake | Agnes | 0422 926 573 | akineti.moataake@employment.gov.ki | Brisbane, QLD |
| Nauru | Mr | Trent | Dabwido | Trent | 0417 611 730 | trent.dabwido@brisbane.gov.nr | Brisbane, QLD |
| Samoa | Aufa'i Mr | Fulisiailagitele | Saleuesile | Aufa'i | 0406 506 274 | fulisia.saleuesile@mcil.gov.ws | Liverpool, Sydney NSW, Samoa Consulate Office |
| Timor-Leste (referred to as labour attaché) | Mr | Tomas | De Araújo Guterres | Tommy | 0459 337 125 | tls.labourattache@gmail.com | Darwin, NT |
| Ms | Cathy | Molnar | Cathy | 0480 208 270 | tls.program.coordinator@gmail.com | Darwin, NT (reports to Tommy) | |
| Tonga (2) | Rev | Sione | Vaka | Sione | 0434 179 150 | spvaka@yahoo.com | Devonport, Tasmania (Zone 1, NSW, TAS, VIC, ACT, SA) |
| Rev | Paula | Talakai | Paula | 0472 753 367 | paul.talakap@gmail.com | Bowen, QLD (Zone 2, QLD, NT, WA) |
For Pacific and Timor-Leste labour sending units
If you work for a participating country’s government labour sending unit and wish to know more about the PALM scheme please call (+61 7 3557 7750) or email (enquiries@pacificlabourfacility.com.au).
Media
If you are a journalist and wish to know more about the PALM scheme, please email (media@dfat.gov.au).