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Contact

For employers

If after reviewing the Pacific Australia Labour Mobility (PALM) scheme website information you want to find out more, please call the Pacific Labour Facility (PLF) on (1800 51 51 31) or email (support@pacificlabourfacility.com.au). Please note the support service line and email inbox are monitored 7am-7pm AEST.

Community Connections is a partnership between the Australian Government and the Salvation Army with the Pacific Islands Council of Queensland, the Pacific Islands Council of South Australia, the Uniting Church Australia Synod of Victoria and Tasmania and the NSW Council for Pacific Communities. This partnership provides support to PALM scheme employers and workers and works to creates better relationships between workers and their local communities.

Community Connections contact details

Organisation Title First name Surname State/Territory Phone number Email address Location
The Salvation Army Mr Gregory Makutu National and NT 0451 021 919 communityconnections@salvationarmy.org.au Redfern, NSW
Pacific Islands Council of South Australia Mr Tukini Tavui SA and WA 0412 638 228 info@mypicsa.org Adelaide, SA
Pacific Islands Council of Queensland Mrs Ema Vueti QLD (07) 3345 7121 info@picq.com.au Brisbane, QLD

NSW Council for Pacific Communities
 
Mrs Melaemie Fruean NSW and ACT 0407 281 245 info@nswcpc.org.au Sydney, NSW
Uniting Church in Australia Synod of Victoria and Tasmania Dr Mark Zirnsak VIC and TAS 0409 166 915 mark.zirnsak@victas.uca.org.au Melbourne, VIC

For workers

If you have questions about your work conditions or pay, you can ask your employer. You can also ask them questions about your accommodation, your local community and adjusting to life in Australia. 

If your employer cannot answer your questions, you can call the support service line on (1800 51 51 31), or email (support@pacificlabourfacility.com.au). Please note the support service line and email inbox are monitored 7am-7pm AEST - calls after hours should be for critical incidents only.

Country liaison officers (CLOs) and labour attachés are people appointed by Pacific and Timor-Leste governments to support workers in Australia. Not all countries have CLOs, but you can find all current CLO contact details in the table below.

The Fair Work Ombudsman (FWO) should be contacted if you have questions about employment conditions, pay rates or entitlements. The FWO can also be contacted if you have concerns about your pay or employment conditions in Australia. The FWO information line is (13 13 94), or call (13 14 50) if you need an interpreter.

CLO/labour attaché contact details

Please note: There are currently no appointed country liaison officers for Fiji, Papua New Guinea, Tuvalu and Vanuatu.

Country Title First name Surname Preferred name Phone number Email address Location
Kiribati Ms Akineti Moataake Agnes 0422 926 573 akineti.moataake@employment.gov.ki Brisbane, QLD
Nauru Mr Trent Dabwido Trent 0417 611 730 trent.dabwido@brisbane.gov.nr Brisbane, QLD
Samoa Aufa'i Mr Fulisiailagitele Saleuesile Aufa'i 0406 506 274 fulisia.saleuesile@mcil.gov.ws Liverpool, Sydney NSW, Samoa Consulate Office

Solomon Islands
 
Mr Dean Wickham   0411 317 225 deanwickham@pasifikihr.com Mildura, VIC
  Mr Leslie Ruraimanu Fa'arodo   0402 885 449 lesliefaarodo@pasifikihr.com Brisbane, QLD
Timor-Leste (referred to as labour attaché) Mr Tomas De Araújo  Guterres Tommy 0459 337 125 tls.labourattache@gmail.com Darwin, NT
  Ms Cathy Molnar Cathy 0480 208 270 tls.program.coordinator@gmail.com Darwin, NT (reports to Tommy)
Tonga (2) Rev Sione Vaka Sione 0434 179 150 spvaka@yahoo.com Devonport, Tasmania (Zone 1, NSW, TAS, VIC, ACT, SA)
  Rev Paula Talakai Paula 0472 753 367 paul.talakap@gmail.com Bowen, QLD (Zone 2, QLD, NT, WA)

For Pacific and Timor-Leste labour sending units

If you work for a participating country’s government labour sending unit and wish to know more about the PALM scheme please call (1800 51 51 31) or email (support@pacificlabourfacility.com.au).

Media

If you are a journalist and wish to know more about the PALM scheme, please email (media@dfat.gov.au).