The PALM scheme grievance management policy provides clear information and guidance on how DEWR will manage grievances (unresolved conflicts) between PALM scheme workers and employers to ensure they are managed in a way that is fair, accessible, responsive, efficient and integrated within the PALM scheme's core business.

The policy will be regularly reviewed and updated as appropriate to ensure it continues to be fit for purpose and is effectively addressing unresolved grievances for PALM scheme workers. 

A PALM scheme grievance lodgement form is also available.